telesales training course

Mention the word telesales to some and it immediately conjures a ‘churn and burn’ approach to new business contact and acquisition – where ‘number of dials’ dominates over quality at the expense of effectiveness.

At Spence Associates we understand the power of the telephone as a professional sales channel, but we believe that the obvious advantages (and not so obvious disadvantages) of the medium need to be understood to deliver truly effective results.  Our professional telesales programme provides delegates with a grounding in professional sales skills – as used by some of the worlds leading sales organisations and marries this to effective deployment over the phone.

This programme will improve telesales performance by looking at:

  • Sales essentials – the professional approach to selling
  • The importance of call preparation and planning
  • The art of communicating without seeing
  • Handling problem situations and overcoming objections
  • How to gain consensus and close the sale effectively over the telephone

This programme is ideally suited to telesales personnel at all levels and those in a supervisory or management role within this highly important sales and service function.